Job Description
Alahli Bank of Kuwait - ABK in Kuwait is currently looking for a Call Center Agent to Handle inbound/outbound, resolve customer issues and provide high customer service
Duties and Responsibilities
Your main responsibilities in this role include the following:
Inbound calls Take inbound and handle/solve customer queries and issues
Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns
Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction
Systems Ensure data is entered correctly into systems and all data requirements are captured
Security Follow security processes and ensure that access to account details is in line with procedures
Complaints Handle customer concerns by taking detailed information and logging customer service complaints
Sales Sells additional services by recognizing opportunities to cross-sell
Job Requirements
Diploma degree in relevant discipline
Knowledge of security processes
Systems knowledge and system interrogation
Knowledge of data capture
Fresh experience in customer-facing roles
Job Details
Company/Organization: Alahli Bank of Kuwait - ABK
Employment Type: Full-time
Job Location: Kuwait
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