Job Description
Kuwait Airways is recruiting for the role of Ticketing Sales officer
In this role, you will provide an efficient and courteous sales/ticketing service for KAC customers and issues, reissue, endorse and reroute passenger air tickets in accordance with set procedures, ensuring accuracy of data on ticket coupons and in computer terminal. You are to assist customers with routings, hotel bookings, fare calculations, special requests, etc. as necessary
Duties and Responsibilities
Your main responsibilities in this role include the following:
You are to discuss fares and routes with customers and issues, reissue, endorse and reroute tickets in accordance with established detailed procedures. This includes accurately calculating fares, booking flights, filling in coupons and routing copies to proper files.
You are to assist clients with routings, hotel bookings, fares information, seat selection, special meals, special handling for handicapped persons etc., and you are to provide any other assistance as necessary.
You are to reconfirm and/or cancel flight reservations for customers as requested. This includes inputting required data in assigned computer terminal.
You are to answer queries on the telephone regarding routings, bookings, fares, type of aircraft and other air travel related information.
You are to sort agents' and auditors' coupons serially to be included in the daily Records and Sales Report
Job Requirements
Completion of Secondary (12 years) education or equivalent.
Two (2) years experience in air ticketing, including 1 year of formal training.
Good knowledge of English.
Knowledge of relevant computer system and keyboard skills.
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