Abu Dhabi Islamic Bank - ADIB Egypt is currently seeking to hire IT Desktop Senior Specialist
To provide 2nd level technical Support for users as well as support user after installation /deployment new software/ projects
Duties and Responsibilities
Your main responsibilities in this role include the following:
Providing a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.
Installations, tests and deployments of end user equipment, network, IP Telephony, applications, blackberry services (activating , software upgrading, smart phone active sync, BES 12), KMS
Specialize in acting with critical departments by working on the presence of quick solutions, and permanently (CEO, O&T ,Treasury , CFO , legal ,risk, Treasury) Etc…
Responsible for resolving desktop technology
Maintain an security desktop environment by monitoring and managing a multiple security tools (Antivirus and encryption tools )
Used “HPSM” as common single platform for management IT solutions by a consistent set of processes to handle service delivery and support quickly
Support junior team members design and programming standards and principles
Ability to deal with difficult callers
Permanent disaster preparedness and stand on the importance of the events “BCP”
availability for 24 /7
And any other assigned tasks.
Bachelor in Computer science/computer Engineering or the equivalent qualification or experience
4 + years’ of experience in bank with specific emphasis on the IT department’s functions, services and infrastructure .MCSE/MCSE, MCITP – Microsoft Enterprise Admin.
VMware Admin – preferred
Experience in people management
Decision making abilities
Issue resolution abilities
Ability to prioritize and execute tasks in a high pressure environment.
Ability to work On-call 24 hours/day, 7 days/week
Problem analysis and problem-solving
Excellent Communication Skills - verbal and written
Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools
Results driven
Strong analytical skills
Ability to meet deadlines and targets
customer service skills
Strong interpersonal skills
Ability to lead different teams
Adaptable to change
Ability to work in a fast pace, high pressure work environment
Superior Problem solving skills.
Strong Analytical Skills.
Strong Communication skills in English, both verbal and written.
Decision Making Skills.
Strong interpersonal skills.
Ability to work in a fast pace, high pressure work environment.
Clear communication in English, both verbal and written
