CIB Egypt Careers | HR Help Desk Agent

Commercial International Bank CIB

Job Description

the Commercial International Bank - CIB Egypt is currently seeking to hire HR Help Desk Agent

To resolve CIB employees’ HR inquiries through HR hotline in line with the approved policies, while ensuring positive employee experience through applying quality control measures.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Resolve CIB employees’ queries, by following the clearly defined process and in line with the approved policies, or to escalate the case to the relevant HR department/team to provide the employees with the relevant answers/solutions.

• Understand and gain insight into employees concerns and problems by questioning, exploring issues and reviewing data to ensure providing constructive feedback.

• Develop analysis and recommendations based on the data generated from relevant systems in order to answer queries efficiently.

• Conduct welcome call to CIB new hires to ensure having a positive employee experience.

• Conduct exit interviews over the phone and update the Exit Analysis sheet in a timely manner to ensure thorough analysis and recommendations are provided.

Job Requirements

• Bachelor’s Degree in Business Administration, or equivalent

• Minimum 1 – 2 years of relevant experience

• Excellent command of English & Arabic Languages

• Good understanding of MS Office applications

• Good communication skills

• Good Planning and organizing skills

Job Details

Company/Organization: Commercial International Bank - CIB Egypt

Employment Type: Full-time

Job Location: Giza, Egypt

Application Deadline: N/A

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CIB Egypt Careers | Teller, Damietta

Commercial International Bank CIB

Job Description

the Commercial International Bank - CIB Egypt is currently seeking to hire Teller

Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers

Duties and Responsibilities

Your main responsibilities in this role include the following:

Operational Functions

• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.　

• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.

　

• Process all the cash counter transactions accurately in accordance with the set objectives.　

• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. 　

• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.　

• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.　

• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.　

• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.

　

• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.　

• Check counterfeit currencies, checks and identities.　




Reporting

• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight　

• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.　

• Deviations and exceptions reporting in branch monthly exception report in a timely manner　

• Policies, Processes and Procedures　

• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. 　

• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures　

• Adhere to the bank clean desk policy　

Job Requirements

• BachBachelor’s degree of commerce, business administration, accounting or its equivalent.

• (0-2) Years of experience

Job Details

Company/Organization: Commercial International Bank - CIB Egypt

Employment Type: Full-time

Job Location: Damietta, Egypt

Application Deadline: N/A

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CIB Egypt Careers | Personal Banker, Damietta

Commercial International Bank CIB

Job Description

the Commercial International Bank - CIB Egypt is currently seeking to hire Personal Banker

Promote the development and growth of CIB market share through selling a value-adding financial services to achieve the set objectives and applying superior quality service to keep CIB image. In addition to handling all customers’ requests/instructions

Duties and Responsibilities

Your main responsibilities in this role include the following:

Sales & Service

• Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.　

• Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.　

• Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.

　

• Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).　

• Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty　




Reporting & Communication

• Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.

　

• Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.　

• Introduce and promote alternate channels to customers to reduce traffic in branches.　

• Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance.　

• Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion.　

Job Requirements

• Bachelor’s degree of commerce, business administration, accounting or its equivalent.

• From 0- 2 years of experience

Job Details

Company/Organization: Commercial International Bank - CIB Egypt

Employment Type: Full-time

Job Location: Damietta, Egypt

Application Deadline: N/A

APPLY HERE

CIB Egypt Careers | Internal Audit Specialist

Commercial International Bank CIB

Job Description

the Commercial International Bank - CIB Egypt is currently seeking to hire Internal Audit Specialist

Participate in the completion of assigned audit engagements, assist in addressing any potential risks, delivering audit services in a timely and effective manner as well as communicate with the Senior Auditor any raised issues in order to improve and enhance the overall operations.

Duties and Responsibilities

Your main responsibilities in this role include the following:

Audit Engagements’ Execution

• Participate in the fieldwork phase of assigned audit engagements through:

• Performing assigned tasks within the boundaries of time and quality

• Delivering audit services and furnish raised issues to the line management

• Gather different W/P and evidences required to support his/her raised issue and deliver them to the Team Head for review

• Provide recommendations to help in the improvement of Internal Control and driving greater risk awareness

• Participate in theissuance of final audit report by:

• Assisting in delivering audit services and furnishing initial audit report to the line management

• Providing recommendations to help in the improvement of Internal Control and driving greater risk awareness

• Assist in the preparation of the final audit report to be presented to his/her line management

• Assist in the preparation of the relevant reports following each audit assignment

• Update the permanent file after conducting the engagement

• Deliver that Audit working papers to assigned secretary for safe keeping

Training & Continuous Education

• Understand the nature of business in the different areas of the bank in order to be ready for any future audit engagements

• Obtain the required professional certification in the IA profession.

Job Requirements

• Bachelor's degree of Commerce, Business Administration, Accounting, economics, statistics or its equivalent.

• Post graduate specialized certificates or studies in the fields of internal audit or Accounting would be an asset (CPA – CIA – CBA – CISA)

• 0 - 3 years of experience

• Fluent spoken and written English and Arabic languages.

• Writing, reporting, and analyzing skills.

• Delivering Results & Meeting Customer Expectations

• Learning and researching ability.

• Coping with pressures & setbacks.

Job Details

Company/Organization: Commercial International Bank - CIB Egypt

Employment Type: Full-time

Job Location: Dokki, Giza, Egypt

Application Deadline: N/A

APPLY HERE

CIB Egypt Summer Internship التدريب الصيفي في البنك التجاري الدولي 2020

Commercial International Bank CIB

Internship Description

CIB Egypt Summer Internship 2020

The Summer Internship program will provide students from different universities the opportunity to spend six weeks at CIB, acquiring knowledge and hands-on experience in their area of preference. The program is meant to give them an overview on the banking industry and the core activities performed within the areas they will be assigned to; meanwhile allows CIB to build a pool of potential candidates who would be willing to pursue a career in banking.

Internship Requirements

• University Students in 2nd and 3rd years only.

• Trainees should be holding a minimum of "Good" grade.

• Good Communication Skills.

• Excellent Command of written and spoken English Language.

• Willingness and eagerness to learn and develop own self.

Internship Details

Company/Organization: Commercial International Bank - CIB Egypt

Employment Type: Internship

Internship Location: Cairo, Egypt

Internship Duration: 6 Weeks

Application Deadline: N/A

APPLY HERE

برامج تدريب البنوك في مصر لصيف 2020

• التدريب الصيفى في بنك مصر
• التدريب الصيفى في البنك الأهلي المصري
• التدريب الصيفي في البنك الأهلي اليوناني - مصر
• التدريب الصيفي في بنك فيصل الإسلامي المصري
• التدريب الصيفي في البنك العربي - مصر
• التدريب الصيفي في بنك الكويت الوطني - مصر
• التدريب الصيفى في بنك الاسكندرية - مصر
• التدريب الصيفي في بنك قطر الوطني الأهلي - مصر
• التدريب الصيفى في بنك الاستثمار القومي - مصر
• تدريب البنك الأهلي المصري - مصر (برنامج تدريب الخريجين)
• وظائف و برامج تدريب البنوك في مصر

CIB Egypt Careers | User Experience Designer

Commercial International Bank CIB

Job Description

the Commercial International Bank - CIB Egypt is currently seeking to hire User Experience Designer

To analyze and understand user needs, behaviours, and motivations on public and internal websites by injecting Web Analytics and tags across all digital touch points

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Design, review, audit, test and deliver all User Interfaces (UI) wireframes /prototypes and designs for Internet website, Internet Banking, Mobile Banking, ATMs, and any other product/service that has a human-computer interface that is customer-facing.

• Producing and maintaining necessary design documentation including but not limited to wireframes, flow diagrams, sequence diagrams, business requirements documents (BRD), functional requirements document (FRD), concept story boards.

• Develop and conduct usability focus groups and prototype testing to test design concepts.

• Support Digital Marketing head in strategy and planning of design projects and activities in accordance to annual strategies and plans.

• Designing and maintaining CIBs User Interface and User Experience digital guidelines including and not limited to visual design, user interface patterns, typography, layout best practices, layout responsiveness and widgets.

• Support in managing and maintaining the content over the public and internal websites.

• Manage agencies that support in front end design.

• Sharing insights on customer behaviors and interactions with digital advertising and business needs and provide recommendation to increase visibility and usage of both external and internal websites.

• Gather and evaluate user requirements in collaboration with product and channel managers and technology.

• Stay abreast of changing design methodologies and best practices such as design thinking customer journey design and UI/UX design concepts while closely monitoring, local and international competition, consumer trends, and research /measurement evolution and provide expertise internally to keep organization in the know.

• Provide project plans from requirements gathering to testing and update progress reporting.

• Provide cross-functional leadership with stakeholders to ensure meeting of business objectives.

• Recommend improvements to all the above to ensure design is a landmark activity of being a customer-centric organization.

• Provide project plans from requirements gathering to testing and update progress reporting.

• Provide cross-functional leadership with stakeholders to ensure meeting of business objectives.

• Ensure reporting and on-time escalation of issues in addition to recommending preventive and corrective actions.

Job Requirements

• Years Of Experience: From 1 To 5 Years

• Bachelor’s degree in Business, Finance, Accounting or Information Technology or a related field

• For Designer: 3 - 5 years of experience

• Understanding of banking and financial services industry globally

• Prior experience working in a fast growing business in emerging markets

• Excellent command of English & Arabic Languages

• Good Leadership and managerial skills

• Advanced marketing, negotiation, communication and problem solving skills

Job Details

Company/Organization: Commercial International Bank - CIB Egypt

Employment Type: Full-time

Job Location: Smart Village, 6th of October, Giza, Egypt

Application Deadline: N/A

APPLY HERE

CIB Egypt Careers | E-Commerce Sales Representative

Commercial International Bank CIB

Job Description

the Commercial International Bank - CIB Egypt is currently seeking to hire E-Commerce Sales Representative - Outsource

To develop and manage relationships with E-commerce merchants and attract NTB clients in order to maximize the E-commerce portfolio while maintaining excellent service quality standards

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Attract New to bank E-commerce merchants to increase revenues & market share

• Manage the relationship with E-commerce clients , maximize customer penetration while providing high level of services that meet the customers’ needs in order to ensure business growth , customer satisfaction while achieving the team set targets

• Cross-sell the banks’ products to increase penetration ratio per customer to maximize bottom line profitability & increase share of wallet

• Sell all E-Commerce features that suit the customers’ needs. Sell benefits and overcome objections by describing features and advantages of payment acceptance model, ensure that the model comply with merchant’s business model, and close the deal with an appropriate pricing model. And train the customers on using these features when applicable

• Present E-commerce features to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share report any changes in merchants’ business models to the Supervisor and the Team Head in order to amend the service provided accordingly while ensuring closing deals with optimum pricing model

• Handle merchant’s complaints to ensure effective closure of complaints within the set TAT to maintain customer satisfaction and ensure high standard service provision

Job Requirements

• Bachelor’s degree of Commerce, Business Administration, Economics or of related field

• Technical knowledge in the following fields: E-Commerce platforms, online payments, web-design

• Minimum of 0-2 years of experience in same / similar position

• Good Command of English & Arabic Languages

• Excellent Computer skills

• Excellent Communication skills

• Service Oriented

• Selling skills

• Negotiation skills

Job Details

Company/Organization: Commercial International Bank - CIB Egypt

Employment Type: Full-time

Job Location: Cairo, Egypt

Application Deadline: N/A

APPLY HERE