ABK Bank Kuwait Jobs | Teller - Branches

Alahli Bank of Kuwait - ABK

Job Description

Deliver high quality service to customers through providing banking services

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Customer enquiries: Respond to customer enquiries and provide customer service and support

• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague

• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

• Reconciliations: Perform end of day reconciliations accurately and on time

• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers

• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed

• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately

• Other: Perform any addition duties that assigned by Manager

Job Requirements

• Diploma in Banking/ Management

• Or equivalent experience

• Knowledge of products & services

• Understanding of customer needs

• Knowledge of cash management processes

• Experience gained as part of the ABK training programme

• Experience of operational processes and procedures

• Handling customer issues and providing customer service

Job Details

Company/Organization: Alahli Bank of Kuwait - ABK

Employment Type: Full-time

Job Location: Kuwait

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ABK Bank careers | Call Center Agent, Kuwait

Alahli Bank of Kuwait - ABK

Job Description

Alahli Bank of Kuwait - ABK in Kuwait is currently looking for a Call Center Agent to Handle inbound/outbound, resolve customer issues and provide high customer service

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Inbound calls Take inbound and handle/solve customer queries and issues

• Outbound calls Perform necessary outbound calls for solving customer issues or sales campaigns

• Service Quality Handle calls in line with customer service protocols and ensure high level of customer satisfaction

• Systems Ensure data is entered correctly into systems and all data requirements are captured

• Security Follow security processes and ensure that access to account details is in line with procedures

• Complaints Handle customer concerns by taking detailed information and logging customer service complaints

• Sales Sells additional services by recognizing opportunities to cross-sell

Job Requirements

• Diploma degree in relevant discipline

• Knowledge of security processes

• Systems knowledge and system interrogation

• Knowledge of data capture

• Fresh experience in customer-facing roles

Job Details

Company/Organization: Alahli Bank of Kuwait - ABK

Employment Type: Full-time

Job Location: Kuwait

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