Air Arabia UAE Careers | Call Center Agent

Air Arabia

Job Description

Air Arabia is looking for a Call Center Agent (Bilingual Speakers - Arabic & English) to support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Full Day Shift

Temporary Position

9 working hours per day (including 1 hour break)

Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.

Remuneration

Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).

Payment is done at the end of the month based on achievements vs the target.

Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.

Terms & Conditions

If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).

The remuneration will be: AED 180 x 20 x 110% = AED 3,960

If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).

The remuneration will be: AED 180 x 20 x 90% = AED 3,240

Notes

An agent can earn up to AED 5,000 per month.

Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.

There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.

A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.

Job Requirements

• Valid UAE Residence

Job Details

Company/Organization: Air Arabia

Employment Type: Full-time

Job Location: Sharjah, United Arab Emirates

Apply For Job

Send your updated resume to cv@airarabia.com

NB: Mention job title “ABY19- CCAOJT” in mail subject

SIB Bank Careers | Senior Officer - Operations Audit, UAE

Sharjah Islamic Bank

Job Description

To assist in the execution of operations audit plan and assess the degree of risk facing Sharjah Islamic Bank; To perform routine and non-routine internal audits, investigations, procedures/policies review, administrative assignments and evaluation and reporting the audit results to the AVP – Operations Audit.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Recommends improvements to SIB Audit procedures covering the operational audit activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to our internal customers.

• Plays a role in development of the operational assignment audit plan and identify activities for audit coverage, evaluate their significance and assess the degree of risk and plan audit coverage to mitigate risk.

• Prepares and executes operations audit programmes and visits to different business areas of the bank including branches as per audit manual using all current formats.

• Conducting audits in line with audit steps laid down by the assigned manager, checking policies, systems and procedures to ensure these comply with bank’s policies and procedures as well as applicable laws and regulations and documenting work carried out.

• Prepares timely and complete draft reports on operational activity to Assignment Manager, highlighting areas of concern and proposing remedial steps where appropriate, and proposing urgent action when needed.

• Ensure relevant and sufficient evidence is present to support all audit observations in report.

• Assist in reviewing SOPs/Forms/Documents pertaining to existing and/or newly established units/processes within the Bank and/or its subsidiaries.

• Ensure that all required controls are incorporated into SOP before signing off the document.

• Investigates identified fraudulent activities, carries out necessary investigations and report findings to Assignment Manager in order to take appropriate corrective actions.

• Undertakes regular research and updates on new audit techniques and ensure that findings are assessed and presented at round table meetings for awareness, and potential implementation.

• Reviews of new professional standards within the Accounting and Audit fields.

Job Requirements

• Graduate in Commerce, Accounting, Business Administration

• Minimum 5 years experience in Banking Audit, preferably within an Islamic Banking environment.

• Professional qualifications such as CIA, CBA, CPA etc. is an advantage

• Written and spoken English and Arabic.

• Knowledge of accounting/financial Management systems.

• Strong oral and written language skills in English.

• Ability to learn and adapt to systems, policies and procedures.

• Sound knowledge of Islamic Banking principles

• Strong interpersonal skills and balanced personality.

• Investigative skills

Job Details

Company/Organization: Sharjah Islamic Bank - SIB

Employment Type: Full-time Job

Job Location: United Arab Emirates

Application Deadline: N/A

APPLY HERE