Air Arabia UAE Careers | Call Center Agent

Air Arabia

Job Description

Air Arabia is looking for a Call Center Agent (Bilingual Speakers - Arabic & English) to support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Full Day Shift

Temporary Position

9 working hours per day (including 1 hour break)

Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor.

Remuneration

Agent will be paid AED 180 per full day shift if they achieve a sales target of AED 20,000 per shift (100% of target).

Payment is done at the end of the month based on achievements vs the target.

Agent will be paid: AED 180 x number of shifts x Actual sales / Target sales.

Terms & Conditions

If the agent works 20 shifts per month and achieves AED 440,000 sales (110 % of the target).

The remuneration will be: AED 180 x 20 x 110% = AED 3,960

If the agent works 22 shifts per month and achieves AED 396,000 sales (90% of the target).

The remuneration will be: AED 180 x 20 x 90% = AED 3,240

Notes

An agent can earn up to AED 5,000 per month.

Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call center.

There will be no pro-rata payment if the trainee commits to a minimum of 20 shifts per month as rostered by the Supervisor in order to be eligible to the stipend.

A fixed allowance of Aed.1000/-month for the one who attend the 20 shifts.

Job Requirements

• Valid UAE Residence

Job Details

Company/Organization: Air Arabia

Employment Type: Full-time

Job Location: Sharjah, United Arab Emirates

Apply For Job

Send your updated resume to cv@airarabia.com

NB: Mention job title “ABY19- CCAOJT” in mail subject

Emirates Group Careers | In-House Management Consultant

Emirates Group

Job Description

We are seeking individuals who are passionate about contributing to the future success of Emirates Group. As an in-house consultant you will have the chance to manage and deliver transformational consulting projects that are cross-functional in nature.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Shaping strategy, mixing insights and recommendations into clear actionable plans with our senior leaders.

• Identifying, supporting and delivering business process improvement opportunities and facilitating subsequent change management activities.

• Identifying opportunities and implementing significant improvements to the experience of our customers and passengers.

• Data modelling and simulation tools to design, develop and optimise business processes as well as assess potential business opportunities.

• Supporting senior leaders in delivering business plans aligned to organisational goals and strategy.

• Analysing departmental structures and design solutions that best address strategic goals

• To enable this, potential candidates should exhibit ability that adds real and demonstrable value to their business and projects. You should be a creative individual and also a great team player; can inspire those around you and are willing to challenge the status quo.

Job Requirements

• Be a graduate in quantitative discipline such as business, industrial engineering, operations research, economics, mathematics, or economics. Postgraduate degrees and/ or professional qualifications in related fields are an advantage.

• You should have a good understanding of project management, be analytical and an excellent communicator who is able to translate complex data into simple proposals.

• Have people management skills to be able to handle the diverse group of staff and conflict situations in the job situation.

• Be interested to become a subject matter expert in one of our service areas.

• 2+ years’ experience working as a management consultant or project manager is preferred.

• Airline, aviation or travel industry experience is highly desirable.

Job Details

Company/Organization: Emirates Group

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

APPLY HERE

Emirates SkyCargo Careers | Cargo Scheduling And Planning Officer

Emirates Group

Job Description

This job will provide dedicated and specialised support to the Scheduling and Planning area at Emirates SkyCargo Freighters. Process, distribute and maintain EK's Operating Plans on company's intranet (Groupworld). Disseminate EK's operating as well as marketing schedules to SkyChain, CORE, OAG and all inter-facing systems. Undertake planning, coordination and implementation of all matters relating to Freighter operations in SkyCargo.

This includes all aspects of short, medium and long term scheduling (including the seasonal Operating Plans), Schedules for Diversions and Charters, ensuring both operational and commercial integrity is maintained while meeting all safety, quality and customer service standards. Ensure that all activities take place in an effective and efficient manner so as to ensure all services are adequately covered especially at times of schedule disruptions, schedule adjustments, additional operations and new route introductions. Undertake the other aspects of Freighter Department including invoicing and accounting.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Be well versed with working on Air Vision Planning and Scheduling system to prepare Seasonal, Mid and Short term freighter schedules, in a timely manner ensuring all commercial and operational requirements are met.

• Extract SkyCargo Freighters Operating as well as marketing schedules from the scheduling system and process the schedules in schedule database so that Operating Plans can be published on the company's intranet. Synchronize the Operating Plans with every schedule change notice to reflect latest information on SkyCargo Freighter’s portal.

• Disseminate EK's operating and marketing flight schedules to SkyChain, CORE, POWER, OAG, Innovate and other recipient systems in the company. Ensure all schedule change notices are communicated in their respective formats to these systems in order to maintain high level of accuracy.

• Distribute detailed flight schedules to every subscribed GDS individually in IATA SSIM / SSM / ASM formats. Ensure all DEI's (data element identifiers) are correctly positioned and accurate information is disseminated to all the GDS as per their upload schedules in accordance with their contractual arrangements with Emirates.

• Maintain data tables in scheduling system relating to new aircraft deliveries, new destinations, traffic restrictions, time-zones, airport curfews, and Data Element Identifiers. Timely update all these tables in order to provide accurate information during the schedule development process.

• Compare schedules information on a weekly basis between Air Vision, SkyChain, CORE, POWER, RPS, OAG and Innovata and perform data integrity checks. Identify discrepancies and take necessary steps to address the discrepancies in a timely manner so that all systems that rely on schedules information are always in sync.

• Generate airport Slot Clearance Requests (SCR’s) as per IATA Chapter 6 format and abide by World Scheduling Guidelines when requesting for new slots or change in allocated slots. Send slot updates to all airports that are impacted as a result of changes done to the schedule.

• Support the production and distribution of Emirates public timetable, ensuring that the final printed timetables carry accurate information and meets quality standards and product specifications. Ensure timely delivery from the printers and liaise with central services for world-wide shipment.

• Ensure all approvals and permits are obtained from government and other agencies for the smooth operation of scheduled freighter services and for incorporation and publication in the quarterly airline time table so that the freighter network information is available to customers.

• Provide support to the Manager Cargo Scheduling & Planning Manager in slot co-ordination activity especially from an operational perspective when additional charter flights are operated or obtaining specific slots during schedule disruptions so as to be able maintain the required performance level on slot utilisation such that slot historics are protected.

Job Requirements

• Degree or Honours (12+3 or equivalent)

• Logistics/Cargo: 3+ Years

• Should have good knowledge of IATA regulations, rules and procedures.

• Should have completed approved Cargo Acceptance and Handling courses including Special Cargo Handling and Acceptance, Cargo Product Knowledge, Advanced Load Control and Freighter Load Control.

Job Details

Company/Organization: Emirates SkyCargo

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

APPLY HERE

Emirates Careers | Contact Centre Agent, Russian Speakers

Emirates Group

Job Description

To provide the highest level of service in order to sell Emirates products such as air tickets with an aim to improve the customer experience and increase company revenue

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Ensure the highest standard of customer service is provided to Emirates customers, provide them detailed information on Emirates tariff fares and actively issue online tickets and sell related products.

• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.

• Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.

• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.

• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).

• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs.

Job Requirements

• Customer Service.Call Centre: 1+ year

• 10 Years schooling or equivalent

• Excellent interpersonal, telephone and customer service skills

• Ability to work in a busy sales team environment

• PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail

• Knowledge of contact centre and airline industry procedures and methodology

• Standard fares and ticketing courses, Skywards and MARS reservations systems

• Fluent in Russian and English

Job Details

Company/Organization: Emirates

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

APPLY HERE

Emirates Careers | Contact Centre Agent

Emirates Group

Job Description

To provide the highest level of service in order to sell Emirates products such as air tickets with an aim to improve the customer experience and increase company revenue

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Ensure the highest standard of customer service is provided to Emirates customers, provide them detailed information on Emirates tariff fares and actively issue online tickets and sell related products.

• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.

• Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.

• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.

• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).

• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs.

Job Requirements

• Customer Service.Call Centre: 1+ year

• 10 Years schooling or equivalent

• Excellent interpersonal, telephone and customer service skills

• Ability to work in a busy sales team environment

• PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail

• Knowledge of contact centre and airline industry procedures and methodology

• Standard fares and ticketing courses, Skywards and MARS reservations systems

• Fluent in Spanish and English

Job Details

Company/Organization: Emirates

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

APPLY HERE

dnata Travel Careers | Sales Executive

Emirates Group

Job Description

Achieve & exceed portfolio revenue target whilst supporting the overall country plan and commercial target by ensuring that the GSA principal’s position in the market is protected. Source and maintain new and existing corporate business and manage, plan and implement sales activities within a portfolio of corporate and travel management company accounts within Dubai & Northern Emirates.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Recommend, develop promotional action plans focused on meeting GSA principal’s revenue targets within account portfolio.

• Implement and monitor sales strategies in the territory to ensure GSA principal is competitively positioned and remains the Airline of choice for consumers. Co-ordinate the distribution of quality marketing and promotional collateral and material.

• Work closely with supporting sales teams/business units to ensure that all business opportunities are exploited objectively and effectively.

• Achieve/exceed sales targets within the Territory, to support the growth objectives of the business.

• Gather and analyze competitor intelligence and market trends with action-based data to support management in refining sales and business strategies to ensure GSA principal maintains a leading position in the market.

• Participate and actively contribute in planning sessions by providing constructive feedback and customer trends and insights to help identify new opportunities and challenge and to ensure that the product range, pricing, promotion plans and sales strategies are well suited to the market place.

• Negotiate incentive programmes with Travel trade and corporate houses within guidelines established and ensure revenue targets are met.

Job Requirements

• 12 Years schooling or equivalent

• Travel / Airline Industry: 5+ Years

• Experience in the travel / Airline industry including 3 years in outdoor sales and marketing capacity.

• Current experience and knowledge of travel trade distribution essential.

• Experience of handling external suppliers and service providers.

• Experience and knowledge of the Travel Trade and Corporate sector essential

• Good presentation, negotiation, and analytical skills a must.

• Ability to work with CRM tools like salesforce.com

• Computer Knowledge, i.e. Ms. Word, Excel, PowerPoint.

• Must be adaptable and a strong team player with the ability to work under pressure.

• Valid UAE Driver’s License

• Strong Customer Service Skills.

• Figure orientated

• Must be prepared to work after hours and weekends when needed.

• Fluent in written and spoken English & Tagalog

Job Details

Company/Organization: dnata Travel

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

APPLY HERE

Emirates Careers | The Technologists School Graduates Program

Emirates Group

Job Description

The Program is aimed at young UAE national school graduates who want a career with a difference and who are passionate about technology and the width of its application. It’s an ideal career choice for the ones who aspires to be part of the exciting world of Technology.

The structured program consists of 4 years of Academics and 2 years of On-job training. The four year academic phase supports and guides trainees in completing the sponsored Bachelors in Software Engineering. The two year on-job training phase exposes the trainees to the wide spectrum of technologies and technical capabilities through placements with the support of mentor and continuous learning. The Technologists are not only exposed to, but actively involved in tasks and deliverables in areas as diverse as CyberSecurity, Solutions Design and Delivery, Software Engineering/ Development, etc. Technologists will work in operational or enterprise technology roles.

Upon graduation from the program, you will be formally appointed to a team to build upon your newfound skills and experience based on your interests, as well as what’s important for us as a business.

Job Requirements

• UAE Nationals Only

• High school graduate (A level) with a score of 85% and above

• 18-24 years old

• Holds a valid UAE passport and Khulasat Al Qaid

• IELTS score of 6 and above.

• Fluency in written and spoken English

• Note: Ministry of Higher Education or KHDA attestation is required for certificates

Job Details

Company/Organization: Emirates

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

APPLY HERE

Emirates Careers | Flight Deck Opportunities - First Officers

Emirates Group

Job Description

We currently hire First Officers for our Airbus 380 and Boeing 777 fleets. We are looking for motivated and technically proficient pilots who deliver excellence.

We offer a competitive total remuneration package, paid tax free in Dubai

Duties and Responsibilities

Your main responsibilities in this role include the following:

Job Requirements

• To apply, you must have a valid ICAO ATPL (or USA equivalent)* with its associated class 1 medical certificate.

• Pilots with Frozen ATPL (CPL + ATPL Theory exams completed) can be invited for the selection on the proviso that they obtain a full ATPL prior to joining if successful.

• We will accept applications from pilots flying multi-engine, multi-crew, turboprop and/or jet aircraft, including business jets, with a MTOW of 20 tonnes or more.

• As a First Officer on our Boeing 777 and A380 fleets, you must meet these minimum requirements:

• 2000 hours flying an aircraft with a MTOW ≥ 20T

• ICAO English level 4 or above

• Flown at least 150 hours within the last 12 months on an aircraft with MTOW ≥ 20T

• Enhanced salary requirements (subject to final management approval):

• If you are currently type rated on B744, B777, B787 or A330/340/350/380 you may be entitled to an enhanced package. This is based on:

• 5000 hours flying an aircraft with a MTOW ≥ 50T of which:

• 3000 hours are on B744, B777, B787 or A330/340/350/380 and

• 500 hours were flown in the last 12 months before joining Emirates

• ICAO English level 5 or above (or equivalent)

• We do not accept simulator time as part of your calculated flying hours.

Job Details

Company/Organization: Emirates

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

APPLY HERE