Arab Bank Careers | Country Customer Experience Officer وظائف البنك العربي

Arab Bank

Job Description

The Arab Bank is currently recruiting for the role of Country Customer Experience Officer who will be responsible for the following tasks

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Mystery Shopping: Coordinate and follow up on the Mystery Shopping exercise progress and results.

• Receive customers’ complaints from all designated sources.

• Investigate and resolve customers’ complaints in accordance with policies & procedures.

• Identify root cause and address it in coordination with concerned departments.

• Front lines monitoring: Conduct service quality evaluation for front lines employees according to a set of service standards.

• Training, Coaching, and Counseling and measure customers’ satisfaction through various initiatives according to country business plan.

• Conduct training for all front lines to increase their service knowledge and awareness.

• Conduct training, coaching, and counseling for staff according to Mystery Shopping results.

• Branches Visits: Regular visits according to country business plan to implement service excellence initiatives ensure adherence to service standards, related to people, processes, and premises.

• Participate in service excellence short and long term initiatives and projects.

• Document and report the initiatives implementation progress.

• Reporting: Provide timely and accurate reports after data gathering and generation.

Job Requirements

• Education: University degree in Business Administration or Industrial Engineering or related fields from a reputable university.

• Experience: 2-4 years experience.

Competences

• Fluent in English and in Arabic.

• Six Sigma certificate is a plus.

• Banking knowledge.

• Excellent presentation skills.

• Excellent communications and interpersonal skills.

• Team work and positive attitude.

Job Details

Company/Organization: Arab Bank

Employment Type: Full-time

Job Location: Egypt

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HSBC Bank Egypt Careers | Sales and Service Officer, Mansoura

HSBC Bank

Job Description

A branch based customer facing role generating revenue by meeting customer needs and service where required with personal banking and Advance customer segment. Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition. Undertakes all product sales including material risk products (where regulation permits) using EDRAS based sales process to discover customer needs. Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.

Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.

1. Acquire New to Bank Customers

2. Deepen Relationships with Customers

3. Deliver Service Excellence

4. Support the branch

5. Promote and deliver Multi-Channel Engagement

6. Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/polcies and minimising operational risk.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Understanding and meeting customer needs, maximizing the opportunities for HSBC to achieve the RBWM plan/metrics

• Leading the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximizing all available resources.

• Compliance with the relevant Group standards and the Regulatory organization as applied to the implementation of the RBWM strategy in their country

• Whilst the job holder does not have a direct portfolio of customers, they are responsible for generating leads and sales from the Personal Banking proposition and making referrals to Wealth

• The jobholder will hold Lending Approval authorities appropriate to their role.

• The job holder operates within the approved operating and strategic plan process to develop the RBWM business

• Achieve personal RBWM performance metrics

• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone.

• Effective use of tools and information to drive customer service delivery and RBWM performance

• In conjunction with your wider team build a high personal and corporate profile in the community in which you are based

• Establish and agree customer contact strategies in line with Group operating models

• Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date

• Ensure Direct channels are fully utilized by the customer

• Ensure all customer needs are met and sales opportunities are maximized

• Undertake effective Individual Reviews

• Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales

• Developing and growing new business relationships

Job Requirements

• Proven ability in customer relationship management

• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs

• An understanding of Credit Policies and Lending Guidelines.

• An broad knowledge of financial planning and defining customer needs

• A full understanding of referral processes

• An understanding of the Premier, Advance and Personal Banking Propositions

• Excellent relationship skills

• Customer driven with a strong focus on quality of service

• Proven ability in making lending decisions in accordance with bank policy and guidelines

• A clear understanding of how value is created within the Premium segment, both for customers and the bank

• The jobholder forms an integral part of the branch and wider HSBC management team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.

• Attain appropriate professional and regulatory qualifications as required by market.

• Attain any internal standards as required by Country

Job Details

Company/Organization: HSBC Bank

Employment Type: Full-time

Job Location: Mansoura, Egypt

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HSBC Bank Egypt Careers | Sales Officer

HSBC Bank

Job Description

This is an outbound face-to-face customer facing role to generate revenue by delivering product recommendations and sales fulfilment to customers who require specific products.

The primary focus is on multiple sales streams or specialist products, however can identify cross sell opportunities based on customer need and refers where necessary.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Identifies and fixes appointments for meeting potential customers in order to present the products and services.

• Provides the Sales Team with periodic reports of visits, i.e. Sales achievements, problems, customers’ feedback and any suggestions in order to help the team in achieving its targets.

• Provides sales management with daily sales Activity reports.

• Visits the potential customers and presents the services / products in an appropriate manner in order to contribute in meeting Sales targets

• Maximizes all sales opportunities as sales management requests.

• Presents high quality sales to potential/ existing customers as per HSBC service quality standards.

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

• Submits applications and required documents to team leader& Mid-Office for checking and processing in a timely manner.

• Participates in all sales activities, exhibitions, campaigns, promotions

• Abides by HSBC rules and regulations in all their job activities.

• Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

• Leadership over all regulatory and compliance matters and the management of operational risk

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Job Requirements

• B. University (BA) or (BS)

• 1-2 years of working experience

• Good interpersonal, communication and presentation skills

• Customer-oriented and with a self-learning attitude.

• Strong self-motivation, can work under pressure.

• Computer literate, with basic skillsets (MS Office).

Job Details

Company/Organization: HSBC Bank

Employment Type: Full-time

Job Location: Cairo, Egypt

Application Deadline: N/A

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AlexBank Careers | Tax Management Officer وظائف بنك الأسكندرية

ALEXBANK

Job Description

Alexbank Egypt is currently recruiting for the role of Tax Management Officer

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Calculate VAT in respect of services performed abroad and pay it in time.

• Calculate tax in accordance with law and accounting reports.

• Provide Tax Authority with tax reports on time in accordance with applicable tax laws.

• Provide tax advisory services on an ongoing basis and perform tax functions

• Prepare quarterly stamp duty according to Law 143 and its amendments.

Job Requirements

• Good communications skills

• 2 to 4 Years of Experience in the same field.

• Negotiation Skills

Job Details

Company/Organization: Alexbank Egypt

Employment Type: Full-time

Job Location: Cairo, Egypt

Application Deadline: N/A

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Arab Bank Careers | Channels Coordinator وظائف البنك العربي

Arab Bank

Job Description

The Arab Bank is currently recruiting for the role of Channels Coordinator who will be responsible for the following tasks

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Implement channels business plan in line with Retail strategy and budget.

• Assist Channels Supervisor in assessing and enhancing channels services.

• Analyze and coordinate with related department to ensure availability on regular basis of the channels performance/ profitability in the country (branches, ATMs, IB, PB, SMS banking, Website) and take corrective action to improve performance.

• Cater for and follow up on branches requirements in terms of equipment, PC’s, furniture systems, etc., in coordination with other bank’s departments/divisions.

• Support the Branches Network.

• Accomplish and coordinate with related departments the required tasks/efforts to ensure adherence to bank image and branding in relation to branch renovation, ATM branding, E-Channels’ image, etc.

• Execute the requirements with regards to the branch and ATM networks expansion in terms of new locations selection, closing existing location, or relocation in line with Global Channels’ strategy.

Job Requirements

• University degree from a reputable university

• Minimum 2 years experience in Banking in a related field in a leading financial institution.

Competences

• Fluent in English and in Arabic

• Presentation skills

• Interpersonal and communications skills.

• Analytical skills.

• Understanding of Banking and banking retail operations.

• Excellent Computer skills.

Job Details

Company/Organization: Arab Bank

Employment Type: Full-time

Job Location: Egypt

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Arab Bank Careers | Corporate Service Officer, Mansoura وظائف البنك العربي

Arab Bank

Job Description

The Arab Bank is currently recruiting for the role of Corporate Service Officer who will be responsible for the following tasks

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Identify customers needs especially corporate and fulfilling it with proper bank’s products & services

• Handle corporate customers requests/inquiries related to their accounts, products & services in a professional manner , refer to respective RM whenever needed

• Promote bank’s services & products .

• Ensure that brochures are up to date and in place

• Receive Trade Finance requests ( LCs, LGs, BCs ….. ) and fulfill them in a professional manner

• Contact Corporate customers to advise on readiness of Delivery Items (certificates, cheque books , ….) and returned cheques.

• Carry/Handle efficiently custody items , keys as per custodian matrix & relevant P&P

Job Requirements

• Bachelor degree in Business Administration or any related field

• 3 years of banking experience

Competences

• Minimum level 3 in English according to AB classification

• Full awareness of bank’s products, services, rules & regulations

• Full awareness of Trade Finance services

• Strong sales & services orientation.

• Excellent communication, negotiation & interpersonal skills

• Excellent computer skills.

• Problem solving skills.

Job Details

Company/Organization: Arab Bank

Employment Type: Full-time

Job Location: Mansoura, Egypt

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AlexBank Careers | Digical Enterprise Officer وظائف بنك الأسكندرية

ALEXBANK

Job Description

Alexbank Egypt is looking for Digical Enterprise Officer

Job Purpose

Monitor performance of Current Corporate Banking Services.

Implement the new Digical Legal Entities project.

Increase Volume of Transactions conducted on Corporate Internet Banking.

Enhance customer experience.

Understand the market situation and availability of new technology, conduct market

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Manage implementation of Digical Legal Entities project.

• Develop detailed project development plan, track and monitor project progress.

• Ensure effective implementation of new services / initiatives and perform post-implementation review after launch.

• Work closely with segment and product managers to prepare user requirements with the best market practice and excellent customer experience.

• Understand the market situation and availability of new technology, conduct market analysis and propose enhancement recommendations for management’s decision.

• Collaborate with internal and external stakeholders to achieve target project results.

• Interface with third-party service providers.

• Lead outage management by controlling the situation, working with vendors and engaging others needed to communicate outage situations. This includes being available off hours if outages occur. Resolve issues and problems by conferring with staff, management and other internal departments, and outside contacts as necessary

• Manage and review daily projects, upgrades and system change notifications related to electronic banking Digical enterprise.

• Oversee all aspects of vendor management, reviewing service levels and handling issues as they emerge.

• Provide status reports and recommendations to Management.

• Ensure all audit requirements are met.

• Review and analyze monthly billing statements.

• Monitor service performance and adherence to service levels.

Job Requirements

• Minimum 3 years’ experience in a related position.

• Experienced in corporate internet banking.

• Excellent command of both written and spoken English.

Job Details

Company/Organization: Alexbank Egypt

Employment Type: Full-time

Job Location: Giza, Egypt

Application Deadline: N/A

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